Privacy Policy

Introduction

EasyCareHQ Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice management software and services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable health records legislation.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and business address
• Practice details and professional credentials
• Payment and billing information
• Usage data and preferences

Health Information

As a practice management platform, we process health information on behalf of healthcare providers. This includes patient records, appointment details, clinical notes, and billing information related to healthcare services.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and provide customer support
• Improve our services and develop new features
• Comply with legal obligations

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

Data Storage and Hosting

All data is stored on secure servers located in Australia. We use enterprise-grade cloud infrastructure with multiple layers of security and redundancy.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and analytics services. These providers are contractually obligated to protect your information.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@easycarehq.com.au
Address: Sydney, Australia